i had to reinstall windows recently and need to know if i can just reinstall pdf redirect pro and use the original key when i first bought it. thanks for any help.

Hi Charles,

   I am sorry to hear of the problem you experienced.

   It is best to reboot your computer before installing either the upgrade (low risk) or the full installer (slightly higher risk). Most of the time, it will upgrade or install just fine, but sometimes, some of the files will be locked out by Windows, and cannot be upgraded - which creates the problem.

   With a little bit of luck, we can still restore your batch printers, as follows:

   Check that the Batch printer settings (.ini)  files are still located here:

C:\Users\USERNAME\AppData\Roaming\PDF reDirect\Batch_Printers

   If they are, then we can still recover them. I would suggest that at this time, you make a copy of the "Batch_Printers" folder (just in case).

   Now, un-install PDF reDirect program using the Start Menu >> Control Panel >> Add/Remove Programs >> PDF reDirect  >> Uninstall.

   Reboot, and install PDF reDirect Pro v2.5.2. If all goes well, your Batch Printers will be re-created automatically as long as the folder I gave above is still there, and it contains the settings files.

   If the Batch_Printers folder is empty, I would go to your last backup to restore the settings files inside. If you do not have a backup, then I would go to your last Windows Restore Point to restore the PDF reDirect printer to the way it was before you tried the upgrade. Once you do the restore, reboot, and run the upgrade program. That should do the trick for you.

   I hope that helps.

Hi Charles,

   I looked at the log you sent. I have not seen this error message before: Error 1797 - The printer driver is unknown.

   I did a search on the internet, and two items I found are:

• Make sure that the Windows Print Spooler Service is running (required to add/remove printers). Follow these steps:

• Start Menu >> Control Panel
• Choose "Administrative Tools"
• Click "Services"
• Find in service's list "Print Spooler" service.
• Make sure that the service is running. If not, then run it.

• Make sure that there is not a Windows Environment variable on your machine that points to the wrong folder.
• Access the Windows Environment Variable following the instructions [here].
• Look for a PRINT$ variable.
• the default location should be: %systemroot%\system32\spool\drivers.
  
• If it is not there, consider copying the w32x86 folder from its default location (%systemroot%\system32\spool\drivers) to the location of the new PRINT$ share.
• You might want to check on why the default location changed (PDF reDirect does not use environment variables, so it's not that), and investigate if you should either delete that variable (I don't have it on my system), or have it point to the default location.
  

   Hopefully this will help with your troubleshooting.

   Cheers!

Michel,



None of these "fixes" worked. My path variable was inexplicably truncated but fixing it did not fix the Batch Printer problem.

I decided to restore a ERUNT SYSTEM and USER registry backup from a week ago and this fixed the problem. Long live ERUNT! And PDRedirect (of course) <grin>

Regards,
Charles