EXP Systems Forum: Installing new PDF reDirect Port Monitor......FAIL

Message

   I have been having trouble installing -  get the following message after several attempts.

Command Line is: -i -l1033 -e
Language to use is: English
Resolve APPDATA Folder
Checking if PDF reDirect is already installed......IT IS NOT.
Attempting to remove old pdf reDirect Printer Driver......NOT THERE.
Look for old pdf reDirect Port Monitor......NOT FOUND.
Remove old pdf reDirect Port Monitor......NOT REMOVED. (1722)
Minor or Expected Error 53/1722
Delete old Port Monitor DLL......SUCCESS.
Copy new pdf reDirect DLL......SUCCESS.
Installing new PDF reDirect Port Monitor......FAILED. (1722)
Error Occured as follows:
 - Error# =  0
 - DLLErr =  1722
***************************
*      ERROR MESSAGE      *
***************************

I have rebooted the system and attempted to install again. No luck.

The Print Spooler is also not engaged in any way. 

I am using Win 7 OS.

Can someone help me pls?

Many thanks!

Author	Message
Vsunder Newbie Joined: 05 Jul 10 Location: India Posts: 5	Topic: Installing new PDF reDirect Port Monitor......FAIL Posted: 05 Jul 10 at 3:50AM
	I have been having trouble installing - get the following message after several attempts. Command Line is: -i -l1033 -e Language to use is: English Resolve APPDATA Folder Checking if PDF reDirect is already installed......IT IS NOT. Attempting to remove old pdf reDirect Printer Driver......NOT THERE. Look for old pdf reDirect Port Monitor......NOT FOUND. Remove old pdf reDirect Port Monitor......NOT REMOVED. (1722) Minor or Expected Error 53/1722 Delete old Port Monitor DLL......SUCCESS. Copy new pdf reDirect DLL......SUCCESS. Installing new PDF reDirect Port Monitor......FAILED. (1722) Error Occured as follows: - Error# = 0 - DLLErr = 1722 *************************** * ERROR MESSAGE * *************************** I have rebooted the system and attempted to install again. No luck. The Print Spooler is also not engaged in any way. I am using Win 7 OS. Can someone help me pls? Many thanks!
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 05 Jul 10 at 6:50PM
	Hi, I had someone else report the same thing (Error 1722) [here], and I issued a fix since then, so I think it's now simply that your computer needs to be rebooted 1st before attempting installation. Can you try that (ie do a restart), and let me know if that fixes the problem? Thanks!
	Michel Korwin-Szymanowski EXP Systems LLC
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Vsunder Newbie Joined: 05 Jul 10 Location: India Posts: 5	Posted: 06 Jul 10 at 12:42AM
	Michel, Thank you for the response. I did reboot (as stated in the error message)m but to of no avail. I did about 5 attempts to remove the downloaded exe file and then attempted to do it all over again, but continued to get the same message. Very wierd, since i have installed this successfully on four other laptops, and have even helped friends with this. the only difference this time around that i can think of is that my OS is Win 7. Best, Vincent
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Vsunder Newbie Joined: 05 Jul 10 Location: India Posts: 5	Posted: 06 Jul 10 at 11:32AM
	Mich, I resolved this problem! The spooler was not enabled to automatic - it was set to manual in the new Lenovo I had purchased. Reset the services to automatic, and things are working fine. Regards, Vince
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 06 Jul 10 at 11:40PM
	Hi Vince, Thanks for posting back the answer to the mystery! It's odd that the print spooler service would be turned off (manual) as it is necessary for all printing ancillary functions. I wonder why Lenovo would have done this. Cheers!
	Michel Korwin-Szymanowski EXP Systems LLC
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Vsunder Newbie Joined: 05 Jul 10 Location: India Posts: 5	Posted: 07 Jul 10 at 3:18AM
	:) Wondered exactly the same thing Michel - must ask the Chinese why they prefer this option.... machine has been manufactured there. Thanks again for your being around to help - am happy to be back to using PDF reDirect! Vince
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 08 Jul 10 at 8:37AM
	You bet. I am glad it got sorted out. Welcome back to PDF reDirect!
	Michel Korwin-Szymanowski EXP Systems LLC
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immanuelgirl Newbie Joined: 29 Jul 10 Location: Singapore Posts: 3	Posted: 29 Jul 10 at 1:02PM
	hi i am also facing the same prob.. unable to install on my win 7 lenovo laptop.. how to turn the spooler service on? kindly explain in details. thanks.
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Vsunder Newbie Joined: 05 Jul 10 Location: India Posts: 5	Posted: 29 Jul 10 at 1:38PM
	Hi Immanuel, Here you go! This should help you ! You must be logged on as an administrator to perform these steps. Click to open Administrative Tools. This is in your Control Panel. Double-click Services. If you're prompted for an administrator password or confirmation, type the password or provide confirmation. Right-click the Print Spooler service, and then click Properties. On the General tab, next to Startup type, make sure that Automatic is selected. If the service is not already running, under Service status, click Start, and then click OK. If you're prompted for an administrator password or confirmation, type the password or provide confirmation. This should help resolve your problem! Best, Vince
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 02 Aug 10 at 9:50PM
	Thanks Vince for your post with the instructions. I was in Northern Canada this last week with a very bad Internet connection.
	Michel Korwin-Szymanowski EXP Systems LLC
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