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Installing new PDF reDirect Port Monitor......FAIL

Printed From: www.exp-systems.com
Category: PDF reDirect
Forum Name: Installation Errors
Forum Discription: Installation Errors and Workarounds
URL: http://www.exp-systems.com/Forum_exp/forum_posts.asp?TID=613
Printed Date: 22 Nov 24 at 3:24AM


Topic: Installing new PDF reDirect Port Monitor......FAIL
Posted By: Vsunder
Subject: Installing new PDF reDirect Port Monitor......FAIL
Date Posted: 05 Jul 10 at 3:50AM
I have been having trouble installing -  get the following message after several attempts.
 
Command Line is: -i -l1033 -e
Language to use is: English
Resolve APPDATA Folder
Checking if PDF reDirect is already installed......IT IS NOT.
Attempting to remove old pdf reDirect Printer Driver......NOT THERE.
Look for old pdf reDirect Port Monitor......NOT FOUND.
Remove old pdf reDirect Port Monitor......NOT REMOVED. (1722)
Minor or Expected Error 53/1722
Delete old Port Monitor DLL......SUCCESS.
Copy new pdf reDirect DLL......SUCCESS.
Installing new PDF reDirect Port Monitor......FAILED. (1722)
Error Occured as follows:
 - Error# =  0
 - DLLErr =  1722
***************************
*      ERROR MESSAGE      *
***************************
I have rebooted the system and attempted to install again. No luck.
 
The Print Spooler is also not engaged in any way. 

I am using Win 7 OS.
 
Can someone help me pls?
 
Many thanks!
 
 


Replies:
Posted By: Michel_K17
Date Posted: 05 Jul 10 at 6:50PM
Hi,

   I had someone else report the same thing (Error 1722) [ http://www.exp-systems.com/Forum_exp/forum_posts.asp?TID=220&KW=1722 - here ], and I issued a fix since then, so I think it's now simply that your computer needs to be rebooted 1st before attempting installation.

   Can you try that (ie do a restart), and let me know if that fixes the problem?

   Thanks!



-------------
Michel Korwin-Szymanowski
EXP Systems LLC

Posted By: Vsunder
Date Posted: 06 Jul 10 at 12:42AM
Michel,
 
Thank you for the response.  I did reboot (as stated in the error message)m but to of no avail.  I did about 5 attempts to remove the downloaded exe file and then attempted to do it all over again, but continued to get the same message.
 
Very wierd, since i have installed this successfully on four other laptops, and have even helped friends with this.
 
the only difference this time around that i can think of is that my OS is Win 7.
 
Best,
 
Vincent

Posted By: Vsunder
Date Posted: 06 Jul 10 at 11:32AM
Mich,
 
I resolved this problem!   The spooler was not enabled to automatic - it was set to manual in the new Lenovo I had purchased. 
 
Reset the services to automatic, and things are working fine.
 
Regards,
 
Vince

Posted By: Michel_K17
Date Posted: 06 Jul 10 at 11:40PM
Hi Vince,

   Thanks for posting back the answer to the mystery!

   It's odd that the print spooler service would be turned off (manual) as it is necessary for all printing ancillary functions. I wonder why Lenovo would have done this.

   Cheers!


-------------
Michel Korwin-Szymanowski
EXP Systems LLC

Posted By: Vsunder
Date Posted: 07 Jul 10 at 3:18AM
:)  Wondered exactly the same thing Michel - must ask the Chinese why they prefer this option....    machine has been manufactured there.
 
Thanks again for your being around to help - am happy to be back to using PDF reDirect!
 
Vince

Posted By: Michel_K17
Date Posted: 08 Jul 10 at 8:37AM
You bet. I am glad it got sorted out. Welcome back to PDF reDirect! Smile



-------------
Michel Korwin-Szymanowski
EXP Systems LLC

Posted By: immanuelgirl
Date Posted: 29 Jul 10 at 1:02PM
hi i am also facing the same prob.. unable to install on my win 7 lenovo laptop.. how to turn the spooler service on? kindly explain in details. thanks.

Posted By: Vsunder
Date Posted: 29 Jul 10 at 1:38PM
Hi Immanuel,
 
Here you go!  This should help you !

You must be logged on as an administrator to perform these steps.

  1. shortcut:%25systemroot%25\system32\control.exe%20/name%20Microsoft.AdministrativeTools - Click to open Administrative Tools.   This is in your Control Panel.

  2. Double-click Services.  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

  3. Right-click the Print Spooler service, and then click Properties.

  4. On the General tab, next to Startup type, make sure that Automatic is selected.

  5. If the service is not already running, under Service status, click Start, and then click OK.  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

This should help resolve your problem!

Best,
 
Vince

Posted By: Michel_K17
Date Posted: 02 Aug 10 at 9:50PM
Thanks Vince for your post with the instructions. I was in Northern Canada this last week with a very bad Internet connection. Disapprove




-------------
Michel Korwin-Szymanowski
EXP Systems LLC


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