EXP Systems Forum: Lock PDF File

Message

   hi...

i'm using pro v2.5.2 unregistered...
i want to lock my file, have set the master password and checked all the not allowed to...
but on the file that i create, printing and content copying is still allowed

Author	Message
Keynes Newbie Joined: 05 Aug 11 Posts: 4	Topic: Lock PDF File Posted: 05 Aug 11 at 9:56AM
	hi... i'm using pro v2.5.2 unregistered... i want to lock my file, have set the master password and checked all the not allowed to... but on the file that i create, printing and content copying is still allowed
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 05 Aug 11 at 11:18AM
	Hi Keynes, Thanks for trying PDF reDirect Pro. I am sorry to hear of the problem. I just retried it here myself, and it's working correctly for me. To be sure, here is a checklist of things to check: Make sure that the encryption level (Preferences >> Security >> PDF File Encryption >> Encryption Level) is set to either 128 bit or 128 bit AES. Make sure all the "Locked PDF" checkboxes are checked (it sounded like they were). Make sure that once you have created the PDF (ie you clicked the "Save" button), that the output file in the "Files" list is selected. The file in the "Merge list" will remain unlocked. Open the file in the PDF Reader (are you using Adobe's PDF Reader?), then select File >> Properties >> Security Tab >> Document Restritions Summary area >> The list of all the options should say "Not Allowed". If not, then I agree, something is wrong. Kindest regards,
	Michel Korwin-Szymanowski EXP Systems LLC
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Keynes Newbie Joined: 05 Aug 11 Posts: 4	Posted: 05 Aug 11 at 12:51PM
	thanks michel... i have try it again with both 128 bit and 128 bit AES but still the result is the same... any other advice how to fix it?
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 05 Aug 11 at 2:27PM
	Hi Keynes, Can you send me copies of the following to help me troubleshoot? Copy of your preferences file located here: C:\Users\USERNAME\AppData\Roaming\PDF reDirect\Prefs_v2.ini Copy of a sample file that you are trying to lock (ie the file in the Mergelist - just save it to a file called SAMPLE_UNLOCKED.pdf Copy of the sample file that you are trying to lock. Let's call that one SAMPLE_LOCKED.pdf Please send them to my e-mail at exp (at) exp-systems (dot) com I can take a look, and see if I find anything. If that does not yield anything, I will then ask you to record an error log. Cheers!
	Michel Korwin-Szymanowski EXP Systems LLC
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Keynes Newbie Joined: 05 Aug 11 Posts: 4	Posted: 05 Aug 11 at 2:34PM
	hi michel... i have sent those files to your e-mail... hope that could help solve the problem thanks...
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 05 Aug 11 at 2:46PM
	Hi Keynes, I did a first pass, looking at the files and the log (thanks). The log shows that for either files, neither of them were set to be locked. More specifically, can you check on the main page of the program, that the checkmark was set beside the text that says "Lock PDF file". Do not choose the one that says "Encrypt PDF file" which is used to force readers to have to enter a password to open the file. Cheers!
	Michel Korwin-Szymanowski EXP Systems LLC
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Keynes Newbie Joined: 05 Aug 11 Posts: 4	Posted: 05 Aug 11 at 3:34PM
	hi michel... look like its work on yours but not on mine "Lock PDF File" checkboxe is check preferences>>security>>"Locked PDF" checkboxes are checked but still not make it right.... should i reinstalled the program? thanks...
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 06 Aug 11 at 10:26AM
	UPDATE: Keynes contacted me by e-mail to say that he re-installed PDF reDirect, and now it works fine.
	Michel Korwin-Szymanowski EXP Systems LLC
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