• Log in as the Administrator. Although your account may be an "administrator" account, there may be a "per user" restriction against your user account which is preventing you from installing a printer, printer driver, port, or port monitor. What you can do is to login using the "real" administrator account as follows:
• at the welcome screen, Press [CTRL]+[ALT]+[DEL] twice until the classical login window appears.
• Type "Administrator" as the username.
• Enter the Administrator's password.
• Install PDF reDirect from this account

• Check your registry permissions. Your account registry permissions (even though you are an administrator) may be preventing you from installing a printer. WARNING: Changing your registry settings can permanently casue your computer to stop working. Only proceed if you know what you are doing. We do not take responsibity for any damage that may be caused by following these instructions. Check your settings as follows:
• Go to your "Start Menu" and select "Run"
• Type "Regedit" and hit the [Enter] key
• Go to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print
• Click the Edit >> Permissions menu
• Make sure that your permissions give you "Full COntrol"

To anyone who may be able to assist:

 

Please see the information below from the error output file:

 

Command Line is: -i -e -l1036
Language to use is: Francais
Checking for PDF reDirect.
Checking if PDF reDirect is already installed......IT IS NOT.
Attempting to remove old pdf reDirect Printer Driver......NOT THERE.
Attempting to remove old pdf reDirect Port Monitor......NOT THERE.
Installing PDF reDirect Port Monitor.
Error Occured as follows:
 - Error# =  0
 - DLLErr =  5
***************************
*      ERROR MESSAGE      *
***************************
Sorry. Installation of the PDF reDirect Port Monitor failed.

Error Number 5

You may not have access priviledges to install/remove printers.
Contact your computer administrator for help.

Installation will now quit.
 
***************************
*       MEMORY DUMP       *
***************************
 
pData() As Byte =
 0 = 0
End pData()
 
MyDriverInfo3 As DRIVER_INFO_3
  .cVersion As Long =  0
  .pConfigFile As String =
  .pDataFile As String =
  .pDefaultDataType As String =
  .pDependentFiles As String =
  .pDriverPath As String =
  .pEnvironment As String =
  .pHelpFile As String =
  .pMonitorName As String =
  .PName As String =
End MyDriverInfo3
 
MyPrinterInfo2() As PRINTER_INFO_2
  Index = 0
    .pPrinterName As String =
    .pDriverName As String =
    .pServerName As String =
    .pShareName As String =
    .pPortName As String =
    .pLocation As String =
    .pComment As String =
  Index = 1
    .pPrinterName As String = Microsoft Office Document Image Writer
    .pDriverName As String = Microsoft Office Document Image Writer Driver
    .pServerName As String =
    .pShareName As String =
    .pPortName As String = Microsoft Document Imaging Writer Port:
    .pLocation As String =
    .pComment As String =
  Index = 2
    .pPrinterName As String = hp cp1160
    .pDriverName As String = hp cp1160
    .pServerName As String =
    .pShareName As String =
    .pPortName As String = IP_10.17.4.73
    .pLocation As String =
    .pComment As String =
End MyPrinterInfo2()
 
MyMonitorInfo2 As MONITOR_INFO_2
  .pDLLName = PDFreDirectMonNT.dll
  .pEnvironment =
  .PName = PDF reDirect Monitor
End MyMonitorInfo2
 
MyPrinterDefaults4Delete As PRINTER_DEFAULTS4Delete
  .pDatatype As Long = 0
  .DesiredAccess As Long = 983052
End MyPrinterDefaults
 
OSInfo As OSVERSIONINFO
  .dwBuildNumber As Long = 2600
  .dwMajorVersion As Long = 5
  .dwMinorVersion As Long = 1
  .dwOSVersionInfoSize As Long = 0
  .dwPlatformId As Long = 2
  .szCSDVersion As String * 128 = Service Pack 2
End OSInfo
 
hPrinter As Long = 0
MyKey As String =
MyKeyString As String =
MyKeyValue As Long = 0
Result As Long = 0
MyError As String = Sorry. Installation of the PDF reDirect Port Monitor failed.

Error Number 5

You may not have access priviledges to install/remove printers.
Contact your computer administrator for help.

Installation will now quit.
Level As Long = 0
pNeeded As Long = 0
I As Long = 3
InstallPrinter As Boolean =  True
ShowErrors As Boolean =  True
System_Dir As String = C:\WINDOWS\system32\
MyUserAppPath As String = C:\Documents and Settings\SDauge\Application Data\PDF reDirect\
Monitor_DLL_Name As String = PDFreDirectMonNT.dll
Printer_Driver_Dir As String = C:\Program Files\PDF reDirect\Drivers\Win 2K-XP\
System_Printer_Dir As String =
Generic Error Code as Long =  0
DLL Error Code as Long =  5

 

Thank you for your continued efforts on this. I have tested creating a new key and string value as per your instructions and this was created without any difficulty. It seems the problem lies elsewhere.

 

I look forward to your response.

 

Kind Regards

 

Simon