EXP Systems Forum: PDFreDirect not opening to print

Message

   Problem: Printing to PDFreDirect not working out of any print program.

This started yesterday when i was trying to print a 9 page file to PDF reDirect from WordPerfect.

I have re-downloaded the PDF professional and rebooted.

After this, I was able to get PDFreDirect to function properly and save the 9-page document as a PDF file.

But now, the problem has reoccurred.

I can launch PDFreDirect program directly if I do a window search for "pdf direct" 

Author	Message
DR P MARK PORTN Newbie Joined: 30 Aug 10 Posts: 14	Topic: PDFreDirect not opening to print Posted: 30 Dec 20 at 2:07PM
	Problem: Printing to PDFreDirect not working out of any print program. This started yesterday when i was trying to print a 9 page file to PDF reDirect from WordPerfect. I have re-downloaded the PDF professional and rebooted. After this, I was able to get PDFreDirect to function properly and save the 9-page document as a PDF file. But now, the problem has reoccurred. I can launch PDFreDirect program directly if I do a window search for "pdf direct"
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 30 Dec 20 at 6:42PM
	Hello Mark, Can you describe the nature of the problem? Do you get an error code? On rare occasion, the Windows Print Spooler loses its connection to the PDF reDirect printer. What that occurs, nothing happens when you try to print to the PDF reDirect printer. To fix, you can either restart the Print spooler service, or simply do a reboot/restart - which will reset the connection. I have seen this happen on my PC when I use it for multiple days in a row without rebooting. I hope this helps. Michel
	Michel Korwin-Szymanowski EXP Systems LLC
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DR P MARK PORTN Newbie Joined: 30 Aug 10 Posts: 14	Posted: 31 Dec 20 at 11:13AM
	no error msg. as you suggested i just tried to stop and then restart the spooler but it did not help. i am getting suggestion online to update all printer drivers and delete the ones that are not being used.
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DR P MARK PORTN Newbie Joined: 30 Aug 10 Posts: 14	Posted: 31 Dec 20 at 11:18AM
	one work around seems to be to print to PDFreDirect, (even though the PDFreDirect window does not open), and then call up an independent window of pdfreDirect. This leaves a blank in the "file name" field, wherein I enter a file name and save it, and then print using the Adobe window that opens.
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 03 Jan 21 at 11:58PM
	Hi, Yes - I should have mentioned the work around, but not a great solution. Have you tried a reboot to see if that makes a difference? Please let me know if that does not fix the problem.
	Michel Korwin-Szymanowski EXP Systems LLC
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DR P MARK PORTN Newbie Joined: 30 Aug 10 Posts: 14	Posted: 04 Jan 21 at 12:17PM
	the last time i tried to reboot, PDFreDirect did work once but then the problem returned !
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 05 Jan 21 at 9:36AM
	OK, thanks. I will do some additional research and testing, and will get back to you. Are you using Windows 10?
	Michel Korwin-Szymanowski EXP Systems LLC
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DR P MARK PORTN Newbie Joined: 30 Aug 10 Posts: 14	Posted: 06 Jan 21 at 11:48AM
	windows 8. pdfredirect seems to be launching normally now after a couple of reboots. thank you for your input!
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 10 Jan 21 at 10:54PM
	Good news (and weird). Glad to hear though: thank you for the update.
	Michel Korwin-Szymanowski EXP Systems LLC
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