Lines missing
Printed From: www.exp-systems.com
Category: PDF reDirect
Forum Name: Using PDF reDirect
Forum Discription: Questions and Comments on using PDF reDirect Freeware and Pro
URL: http://www.exp-systems.com/Forum_exp/forum_posts.asp?TID=863
Printed Date: 22 Nov 24 at 8:11AM
Topic: Lines missing
Posted By: CWYFF
Subject: Lines missing
Date Posted: 22 Feb 12 at 5:09PM
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We bought PDF reDirect Pro so we can encrypt PDFs we send to your customers. After applying encryption, some of the data goes missing from our PDFs. Any ideas?
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Replies:
Posted By: Michel_K17
Date Posted: 23 Feb 12 at 1:13AM
Hi,
I have a question: are you talking about text disappearing as the issue?
Thanks,
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Michel Korwin-Szymanowski
EXP Systems LLC
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Posted By: CWYFF
Date Posted: 23 Feb 12 at 2:04PM
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Yes, our loan program generates a load summary. We "print" it using CutePDF, then we tried to encrypt it but the actually information (amounts, names, rates) disappears. The form itself still stays.
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Posted By: Michel_K17
Date Posted: 23 Feb 12 at 11:30PM
Hi,
I am curious: how is your document created? Are you using proprietary software, or something common like Excel or Word? Is there a way that the original file as well as the non-encrypted PDF and the encrypted PDF can be sent to me. Specifically, do you have a sample file with no confidential information?
If you can, please send the above to exp (at) exp-systems (dot) com. Hopefully I can find the source of the problem, and fix it for you.
In the mean time, if you have the option, you can try to print the output as an "image" rather than as "text" - which will definitely prevent the text from disappearing.
Kindest regards,
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Michel Korwin-Szymanowski
EXP Systems LLC
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