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suddenly printing blanks

Printed From: www.exp-systems.com
Category: PDF reDirect
Forum Name: Using PDF reDirect
Forum Discription: Questions and Comments on using PDF reDirect Freeware and Pro
URL: http://www.exp-systems.com/Forum_exp/forum_posts.asp?TID=689
Printed Date: 22 Nov 24 at 6:11PM


Topic: suddenly printing blanks
Posted By: smo1956
Subject: suddenly printing blanks
Date Posted: 07 Mar 11 at 5:43PM
After using PDF ReDirect v2 for many months now ... I suddenly am unable to get it to print.   All I get are blank sheets of paper ... and the preview screen is blank as well.    Happens on my laptop as well as my PC.   
 
Anyone with ideas why this would be happening?


Replies:
Posted By: Michel_K17
Date Posted: 07 Mar 11 at 7:54PM
Hi,

   Which version of PDF reDirect are you using? The version number is located above the "Save" button.
  

    I'm going to guess that your preferences file is corrupted. Please delete the following file, and it should work fine from there on:

  • Windows XP
    • C:\Documents and Settings\USERNAME\Application Data\PDF reDirect\Prefs_v2.ini
  • Windows Vista or Windows 7
    • C:\Users\USERNAME\AppData\Roaming\PDF reDirect\Prefs_v2.ini

    Please note:

  1. replace "USERNAME" with your own Windows login name.
  2. You will need to re-enter your license key information if you are using PDF reDirect Pro

    I hope this helps. If the problem persists, please let me know, and I can investigate further. In particular, it might be useful to record an error log as shown below.



-------------
Michel Korwin-Szymanowski
EXP Systems LLC

Posted By: smo1956
Date Posted: 07 Mar 11 at 8:03PM

Version 2.5.0

I will try your "fix" in the morning when I'm not braindead from working on tax stuff Wacko  all day.    Thanks for the help!

Posted By: Michel_K17
Date Posted: 08 Mar 11 at 12:56AM
Sounds good.

You should first upgrade to v2.5.2 to make sure that is not the problem. You can download v2.5.2 from [ http://www.exp-systems.com/PDFreDirect/Download/Upgd_PDFR_Pro_v25x_to_v25002.exe - here ].

Cheers!



-------------
Michel Korwin-Szymanowski
EXP Systems LLC


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