Hi Steve,

   I am not sure what could have caused the problem, but it seems like the PDF reDirect ActiveX Printer object is no longer registered in Windows. The fastest way to resolve the problem is to run the Windows "regsvr32" command on C:\Program Files\PDF reDirect\PDFR_Printer_Cmds_v25000.exe.

   If you have no idea what I am talking about, then the simplest way to fix the problem is to reboot the vomputer (important) and then re-run the installer (no need to remove first) to make sure all the ActiveX objects are properly registered.

   For your other computer, you can try to do a re-install as well. If that does not do the trick, then try deleting your settings file as it may have gotten corrupted.

• Windows XP
• C:\Documents and Settings\USERNAME\Application Data\PDF reDirect\Prefs_v2.ini

• Windows Vista or Windows 7
• C:\Users\USERNAME\AppData\Roaming\PDF reDirect\Prefs_v2.ini

    Please note:

1. replace "USERNAME" with your own Windows login name.
2. You will need to re-enter your license key information if you are using PDF reDirect Pro

    I hope this helps. If the problem persists, please let me know, and I can investigate further. In particular, it might be useful to record an error log as shown below.

 

    Best regards,

 

Michel

    How to record an error log:

1. Start PDF reDirect (manually, or through the "Print" command)
2. Click on the green "Preferences" button
3. Select "Generate Log Files"
4. Click "OK" to save your settings
5. Click on "Exit" to quit out of PDFreDirect
6. Try to create a new PDF file. ie - click on "Print" in your application and try to create the PDF files.
7. Click on the green "Preferences" button (you might have to manually kill the program and restart it manually) 
8. Click on the "View Log File" button
9. Copy and paste the error log in an e-mail back to me.
10. You can turn the error logging back OFF.