EXP Systems Forum: PDF Engine Error Code -100

Message

   Good morning,

I'm working with a user who is having an issue with using PDF Redirect. For each member, my user downloads a ZIP file from our shared drive that contains a file called EdiClaim.pdf. She is usually able to open the EdiClaim.pdf file from the ZIP file and print it to PDF Redirect. However, as of late, she is getting a PDF Engine Error Code -100. I have attempted to follow the steps as outlined in http://www.exp-systems.com/forum_exp/forum_posts.asp?TID=410, but to no avail. Any assistance would be greatly appreciated.

This is what I am getting when I follow the previous forum post. I do not see an option to remove any security placed on the PDF file. Patient information has been censored in compliance with HIPAA law.

Author	Message
cchonko Newbie Joined: 29 Mar 21 Location: United States Posts: 7	Topic: PDF Engine Error Code -100 Posted: 13 Sep 21 at 6:58AM
	Good morning, I'm working with a user who is having an issue with using PDF Redirect. For each member, my user downloads a ZIP file from our shared drive that contains a file called EdiClaim.pdf. She is usually able to open the EdiClaim.pdf file from the ZIP file and print it to PDF Redirect. However, as of late, she is getting a PDF Engine Error Code -100. I have attempted to follow the steps as outlined in http://www.exp-systems.com/forum_exp/forum_posts.asp?TID=410, but to no avail. Any assistance would be greatly appreciated. This is what I am getting when I follow the previous forum post. I do not see an option to remove any security placed on the PDF file. Patient information has been censored in compliance with HIPAA law.
	Sincerely, CODY HONKOMP IT Service Desk Analyst Cody.Honkomp@caresource.com NOTICE: I am not an employee of CareSource. I am an independent contractor or I work for a third party vendor.
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 13 Sep 21 at 7:25PM
	Hello Joseph, Please try the latest beta v2.5.4 which has a newer PDF conversion engine which might work better. Although it is a beta, I have not had any reports of problems with that version. You can download it from the forum here: http://www.exp-systems.com/forum_exp/forum_posts.asp?TID=1142 I hope this helps. Best, Michel
	Michel Korwin-Szymanowski EXP Systems LLC
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cchonko Newbie Joined: 29 Mar 21 Location: United States Posts: 7	Posted: 16 Sep 21 at 1:57PM
	Good afternoon Michel, In a very roundabout way, installing the beta seemed to have worked. I installed the beta, but it didn't quite solve the issue, as the print preview never finished and the print output would read 0KB. So I uninstalled the beta, reinstalled v2.52 (distributed via SCCM) twice and it seems to work for now. I suspect that the user will call back, but for now, all appears to be well. Thank you so much for your assistance! Cody Honkomp, A+
	Sincerely, CODY HONKOMP IT Service Desk Analyst Cody.Honkomp@caresource.com NOTICE: I am not an employee of CareSource. I am an independent contractor or I work for a third party vendor.
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 21 Sep 21 at 9:45PM
	You are welcome. Good luck!
	Michel Korwin-Szymanowski EXP Systems LLC
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