EXP Systems Forum: Data Missing on .pdf

Message

   When using PDF reDirect on one PC I get some of the data missing. 

Shirt/Blouse - Top      28.60 

shows on the invoice that is printed on the Epson printer but when I print usin PDF reDirect I get the following line 

Shirt/Blouse - Top      8.60. 

But it shows all other lines correctly. It is always the same line that is effected, this only happens on 1 PC

Please help

John

Author	Message
john.beechey Newbie Joined: 03 Feb 12 Location: New Zealand Posts: 3	Topic: Data Missing on .pdf Posted: 03 Feb 12 at 2:16AM
	When using PDF reDirect on one PC I get some of the data missing. Shirt/Blouse - Top 28.60 shows on the invoice that is printed on the Epson printer but when I print usin PDF reDirect I get the following line Shirt/Blouse - Top 8.60. But it shows all other lines correctly. It is always the same line that is effected, this only happens on 1 PC Please help John
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 03 Feb 12 at 8:37PM
	Hi John, Very weird. Which program are you using to print your invoice? If it's Microsoft Word, it is possible that it's a memory handling issue, which can be fixed by reducing the PDF reDirect printer's resolution from 600 to 300 dots per inch (300dpi). You can make this change via PDF reDirect >> Preferences >> Properties >> Advanced >> Print Quality >> 300 dpi. Hopefully that does the trick for you. Please let me know how it works out. Cheers! Michel
	Michel Korwin-Szymanowski EXP Systems LLC
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john.beechey Newbie Joined: 03 Feb 12 Location: New Zealand Posts: 3	Posted: 09 Feb 12 at 5:48AM
	Thanks for the reply, I have reduced the resolution but it has made no difference, The program I am using is a POS program. We have PDF Redirect installed on 3 other PC's but only have the issue on one PC Any further suggestions John
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 09 Feb 12 at 10:56PM
	Hi, It's disconcerting that the problem would only occur on one PC. Is it possible that this one PC has a low amount of available memory? The only other thing I can think to try is to get the latest version of Ghostscript. You can get it from [here]. Install that, then, in PDF reDirect, go into Preferences >> General >> Conversion Engine >> Select AFPL Ghostscript >> etc. Cheers!
	Michel Korwin-Szymanowski EXP Systems LLC
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john.beechey Newbie Joined: 03 Feb 12 Location: New Zealand Posts: 3	Posted: 10 Feb 12 at 4:47AM
	I have tried what you said and there is no change, RAM is 2GB, PC is about 1 year old Any further suggestions If it is any help I get the same effect if I use Cute PDF Printer, I have updated to the latest version of Adobe Reader
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 14 Feb 12 at 1:04AM
	Hi, Sorry, I am out of options, especially if you tried the latest version of GS. Maybe try a different font? Otherwise, I have not heard of this problem before, so I do not have a ready-made fix. Kindest regards,
	Michel Korwin-Szymanowski EXP Systems LLC
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