EXP Systems Forum: Excel preview crashes

Message

   Hi,
Excel preview fails with a crash (Excel has encountered a problem...) when previewing with either PDF Redirect Pro, or BATCHPDF.
Unfortunately this happens on a client machine far, far away. On my 2 computers there is no problem at all.
I need the preview to fix another problem (partial printout) that also only occurs on that client machine.
What information do I need to supply ? (i.e., do I need to request from my client).
Kind regards
Rumoldus

Author	Message
rumoldus Newbie Joined: 21 Sep 07 Posts: 15	Topic: Excel preview crashes Posted: 27 Dec 07 at 9:55AM
	Hi, Excel preview fails with a crash (Excel has encountered a problem...) when previewing with either PDF Redirect Pro, or BATCHPDF. Unfortunately this happens on a client machine far, far away. On my 2 computers there is no problem at all. I need the preview to fix another problem (partial printout) that also only occurs on that client machine. What information do I need to supply ? (i.e., do I need to request from my client). Kind regards Rumoldus
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 28 Dec 07 at 1:41AM
	Hi there, I have not seen this problem before. I have tested Excel 97, Excel 2000, Excel 2003 and Excel 2007, and all work OK for me. First, I would check which Service Pack they are using and which version of Windows: at least I would find out if I have the same combination as your customer. Does PDF reDirect work for your client with other software? Does it work with Excel if he does "Print" instead of "Print Preview"? Anyway, does are the questions that come to my head for now. Hopefully this will not be complicated to fix, but, as you said, it may be difficult without direct access. Cheers!
	Michel Korwin-Szymanowski EXP Systems LLC
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