EXP Systems Forum: Error 000075 form.main-load

Message

   I have been using PDF reDirect for a few years and just recently starting getting this message when trying to save something to a PDF 

Sorry - an error occurred frmMain-load
1: 00075 path/file access error
2: ok

this message pops up twice and then goes away and I can save to a PDF file.

Author	Message
blueboy714 Newbie Joined: 31 Dec 20 Posts: 7	Topic: Error 000075 form.main-load Posted: 04 Jan 21 at 3:52PM
	I have been using PDF reDirect for a few years and just recently starting getting this message when trying to save something to a PDF Sorry - an error occurred frmMain-load 1: 00075 path/file access error 2: ok this message pops up twice and then goes away and I can save to a PDF file.
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 05 Jan 21 at 9:35AM
	Hi, Obviously this is not normal. Please turn on the logging feature in the Preferences >> General. Then close the program, and restart it to record the issue. Do not submit the report through the built-in tool as that tool is no longer working, but you can e-mail it to me: I think you have my e-mail address. By looking at the log, we can determine which folder is giving an access error. Best, Michel
	Michel Korwin-Szymanowski EXP Systems LLC
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blueboy714 Newbie Joined: 31 Dec 20 Posts: 7	Posted: 05 Jan 21 at 3:41PM
	*Originally posted by Michel_K17* Hi, Obviously this is not normal. Please turn on the logging feature in the Preferences >> General. Then close the program, and restart it to record the issue. Do not submit the report through the built-in tool as that tool is no longer working, but you can e-mail it to me: I think you have my e-mail address. By looking at the log, we can determine which folder is giving an access error. Best, Michel I do not have your email address, but I sent the log file to the EXP Systems Forum email I received from you.
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 10 Jan 21 at 10:55PM
	So sorry. It is exp {at} exp-systems {dot} com (and yes, I got the error log you sent earlier this week)
	Michel Korwin-Szymanowski EXP Systems LLC
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 10 Jan 21 at 11:30PM
	Hi Randall, I checked the log file you sent, and did not see anything unusual (very weird). Do the errors show up when PDF reDirect is starting, or is it after you click the "Save" button? Thanks! Michel
	Michel Korwin-Szymanowski EXP Systems LLC
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blueboy714 Newbie Joined: 31 Dec 20 Posts: 7	Posted: 15 Jan 21 at 11:05AM
	*Originally posted by Michel_K17* Hi Randall, I checked the log file you sent, and did not see anything unusual (very weird). Do the errors show up when PDF reDirect is starting, or is it after you click the "Save" button? Thanks! Michel Michel - it is when it is starting up. Once I click the error message twice the program loads up and I can save something to a PDF like always.
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 17 Jan 21 at 6:26PM
	OK, Thank you. I rechecked the log you sent me, to look for something unusual at startup, and there is nothing there. I checked my own logs on a Windows 7 PC and a Windows 10 one, and I was unable to find any differences with you log. The only thing I can offer as a next step as to do a complete removal of the program, and re-install, to see if that makes a difference. Alternatively, you can try the latest Beta version (which is actually quite reliable). You can find the beta version v2.5.4 here: http://www.exp-systems.com/forum_exp/forum_posts.asp?TID=1142
	Michel Korwin-Szymanowski EXP Systems LLC
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blueboy714 Newbie Joined: 31 Dec 20 Posts: 7	Posted: 17 Jan 21 at 6:48PM
	thanks - but I can't even install beta version v2.5.4 download.
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 21 Jan 21 at 2:23AM
	Was there an error during the installation?
	Michel Korwin-Szymanowski EXP Systems LLC
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blueboy714 Newbie Joined: 31 Dec 20 Posts: 7	Posted: 23 Jan 21 at 9:19AM
	ok - I got v2.5.4 to install, but I still get the same error message as I got with v2.5.2. I will email you the log to see if there are any clues
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 24 Jan 21 at 10:53PM
	Thank you for the logs. I went through them, and could not find any logging of this particular error. I will review my code. I might send you an updated version of the executable with additional error logging so that we can zero in on this particular problem. Thank you for your patience.
	Michel Korwin-Szymanowski EXP Systems LLC
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blueboy714 Newbie Joined: 31 Dec 20 Posts: 7	Posted: 09 Jul 21 at 8:46AM
	*Originally posted by Michel_K17* Thank you for the logs. I went through them, and could not find any logging of this particular error. I will review my code. I might send you an updated version of the executable with additional error logging so that we can zero in on this particular problem. Thank you for your patience. Is there an update on this yet? I have been getting the same error message for close to a year now.
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blueboy714 Newbie Joined: 31 Dec 20 Posts: 7	Posted: 10 Sep 21 at 9:51AM
	Is there an update on this yet? I have been getting the same error message for OVER a year now and it is getting frustrating that I may switch to a different PDF creator.
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 11 Sep 21 at 10:19PM
	Hi, Sorry, no update or solution: I was unable to find the source of the problem, and I am unable to fix if I cannot duplicate the issue. I have not had any other reports of this error. I had the opportunity recently to deploy PDF reDirect for a customer with over 1,000 users, and they have not experienced this issue either. I will continue to look for this error, and will let you know if I am ever able to duplicate it. If you do decide to switch, I am a big fan of the products from FoxIt Software (and I have been working with them over the years). Best, Michel
	Michel Korwin-Szymanowski EXP Systems LLC
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