I would be most appreciative if you could help me install PDF reDirect.  I've spent countless hours trying to install the latest versions of PDF reDirect (Install_PDFR_Pro_v252.exe and Install_PDFR_v252.exe).

Following the forum’s recommendations to check permissions on the Monitor key in the registry eliminated the 1801 error; however, now I'm receiving the following error message:

"Error Occured as follows:

- Error# = 52

- DLLErr = 0"

I've followed all recommendations pertaining to cleaning the registry of suspect entries including the file system.  In addition, I've attempted installation in SAFE MODE and repeatedly stopped/started the print spooler.

When the PDF reDirect uninstall runs after a failed install, I see a window for a brief moment, but I cannot determine exactly what directory is involved.  I think it is “E:\Windows\spool\drivers”.  A brief listing of my system follows:

XP SP3

Lastest updates

Pentium D 940 (Stepping C1; CPUID Revision 0000F64h

4GB RAM

RAID 0 15k Cheetah drives (System/Boot partitions)

Here's the error report:

Command Line is: -p -i -l1033 -e

Language to use is: English

Resolve APPDATA Folder

Checking if PDF reDirect is already installed......IT IS NOT.

Attempting to remove old pdf reDirect Printer Driver......NOT THERE.

Look for old pdf reDirect Port Monitor......NOT FOUND.

Remove old pdf reDirect Port Monitor......NOT REMOVED. (3000)

Minor or Expected Error 53/3000

Delete old Port Monitor DLL......SUCCESS.

Copy new pdf reDirect DLL......SUCCESS.

Installing new PDF reDirect Port Monitor......SUCCESS.

Installing PDF_REDIRECT_PORT:

Check if Port is installed.....NOT THERE

Installing PDF_REDIRECT_PORT:......DONE.

Determining Path to Printer Directory......SUCCESS.

Copy Postscript Printer Driver Files......DONE.

Installing Postscript Printer Driver......DONE.

Install Printer PDF reDirect Pro v2......DONE.

Setting Min Font Outline to 1......DONE.

Install Printer PDF reDirect Pro v2 (Copy 1)......DONE.

Setting Min Font Outline to 1......DONE.

Install Printer PDF reDirect Pro v2 (Copy 2)......DONE.

Setting Printer Parameters......DONE.

Cleaning Up......DONE.

An Error Occured. Try resetting the Print Spooler Service. (Error = 52/0)

Open the Service Control Manager

Stop Print Spooler Service...SUCCESS

Re-start Printer Spooler Service...SUCCESS

Removing Printer PDF reDirect Pro v2 (Copy 2)......DONE.

Removing Printer PDF reDirect Pro v2 (Copy 1)......DONE.

Removing Printer PDF reDirect Pro v2......DONE.

Attempting to remove old pdf reDirect Printer Driver......REMOVED.

Look for old pdf reDirect Port Monitor......FOUND.

Remove old pdf reDirect Port Monitor......REMOVED.

Delete old Port Monitor DLL......SUCCESS.

Copy new pdf reDirect DLL......SUCCESS.

Installing new PDF reDirect Port Monitor......SUCCESS.

Installing PDF_REDIRECT_PORT:

Check if Port is installed.....NOT THERE

Installing PDF_REDIRECT_PORT:......DONE.

Determining Path to Printer Directory......SUCCESS.

Copy Postscript Printer Driver Files......DONE.

Installing Postscript Printer Driver......DONE.

Install Printer PDF reDirect Pro v2......DONE.

Setting Min Font Outline to 1......DONE.

Install Printer PDF reDirect Pro v2 (Copy 1)......DONE.

Setting Min Font Outline to 1......DONE.

Install Printer PDF reDirect Pro v2 (Copy 2)......DONE.

Setting Printer Parameters......DONE.

Cleaning Up......DONE.

Error Occured as follows:

 - Error# =  52

 - DLLErr =  0

***************************

*      ERROR MESSAGE      *

***************************

Sorry. An error occured while Cleaning Up......DONE.

   - Error Number = 52: Bad file name or number

   - DLL Error Number = 0: The operation completed successfully.

You can try the following:

   1. Reboot your computer and then try installing again, or

   2. Restart the Print Spooler Service and then try installing again.

If the error persists, you may not have permission to install/remove printers. You can:

   1. Contact your computer administrator for help, or

   2. Visit the forum on our web site for help.

Do you want to visit our support forum for help on installation errors?

***************************

*       MEMORY DUMP       *

***************************

pData() As Byte =

 0 = 2

 1 = 5

 2 = 48

 3 = 2

 4 = 128

 5 = 12

 6 = 0

 7 = 0

 8 = 0

 9 = 0

 10 = 64

 11 = 0

 12 = 0

 13 = 0

 14 = 0

 15 = 0

 16 = 44

 17 = 1

 18 = 0

 19 = 0

 20 = 1

 21 = 0

 22 = 88

 23 = 2

 24 = 0

 25 = 0

 26 = 0

 27 = 0

 28 = 0

 29 = 0

 30 = 0

 31 = 0

 32 = 0

 33 = 0

 34 = 0

 35 = 0

 36 = 0

 37 = 0

 38 = 0

 39 = 0

 40 = 221

 41 = 90

 42 = 226

 43 = 242

 44 – 559 = 0

 *NOTE:  I’ve truncated the report, since 44 through 559 = 0 !

End pData()

MyDriverInfo3 As DRIVER_INFO_3

  .cVersion As Long =  3

  .pConfigFile As String = PS5UI.DLL

  .pDataFile As String = PDFR_NST.PPD

  .pDefaultDataType As String = RAW

  .pDependentFiles As String = PSCRIPT.NTF

  .pDriverPath As String = PSCRIPT5.DLL

  .pEnvironment As String = Windows NT x86

  .pHelpFile As String = PSCRIPT.HLP

  .pMonitorName As String =

  .PName As String = PDF reDirect Pro

End MyDriverInfo3

MyPrinterInfo2() As PRINTER_INFO_2

  Index = 0

    .pPrinterName As String = PDF reDirect Pro v2 (Copy 2)

    .pDriverName As String = PDF reDirect Pro

    .pServerName As String =

    .pShareName As String =

    .pPortName As String = PDF_REDIRECT_PORT:

    .pLocation As String =

    .pComment As String = PDF reDirect provided by EXP Systems

End MyPrinterInfo2()

MyMonitorInfo2 As MONITOR_INFO_2

  .pDLLName = PDFreDirectMonNT.dll

  .pEnvironment =

  .PName = PDF reDirect Monitor

End MyMonitorInfo2

MyPrinterDefaults4Delete As PRINTER_DEFAULTS4Delete

  .pDatatype As Long = 0

  .DesiredAccess As Long = 983052

End MyPrinterDefaults

OSInfo As OSVERSIONINFO

  .dwBuildNumber As Long = 2600

  .dwMajorVersion As Long = 5

  .dwMinorVersion As Long = 1

  .dwOSVersionInfoSize As Long = 148

  .dwPlatformId As Long = 2

  .szCSDVersion As String * 128 = Service Pack 3

End OSInfo

64bit CPU = 0

hPrinter As Long = 1503428

MyKey As String = PrinterData

MyKeyString As String =

MyKeyValue As Long = 3

Result As Long = 0

MyError As String = Sorry. An error occured while Cleaning Up......DONE.

   - Error Number = 52: Bad file name or number

   - DLL Error Number = 0: The operation completed successfully.

You can try the following:

   1. Reboot your computer and then try installing again, or

   2. Restart the Print Spooler Service and then try installing again.

If the error persists, you may not have permission to install/remove printers. You can:

   1. Contact your computer administrator for help, or

   2. Visit the forum on our web site for help.

Do you want to visit our support forum for help on installation errors?

Level As Long = 2

pNeeded As Long = 560

I As Long = 9

InstallPrinter As Boolean =  True

ShowErrors As Boolean =  True

System_Dir As String = E:\WINDOWS\system32\

MyUserAppPath As String = E:\Documents and Settings\Administrator\Application Data\PDF reDirect\

Monitor_DLL_Name As String = PDFreDirectMonNT.dll

Printer_Driver_Dir As String = E:\Program Files\PDF reDirect\Drivers\Win 2K-XP\

System_Printer_Dir As String = E:\WINDOWS\System32\spool\DRIVERS\W32X86

Generic Error Code as Long =  52

DLL Error Code as Long =  0