PDF Engine Error Code -100
Printed From: www.exp-systems.com
Category: PDF reDirect
Forum Name: Using PDF reDirect
Forum Discription: Questions and Comments on using PDF reDirect Freeware and Pro
URL: http://www.exp-systems.com/Forum_exp/forum_posts.asp?TID=3228
Printed Date: 22 Nov 24 at 3:31AM
Topic: PDF Engine Error Code -100
Posted By: cchonko
Subject: PDF Engine Error Code -100
Date Posted: 13 Sep 21 at 6:58AM
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Good morning,
I'm working with a user who is having an issue with using PDF Redirect. For each member, my user downloads a ZIP file from our shared drive that contains a file called EdiClaim.pdf. She is usually able to open the EdiClaim.pdf file from the ZIP file and print it to PDF Redirect. However, as of late, she is getting a PDF Engine Error Code -100. I have attempted to follow the steps as outlined in http://www.exp-systems.com/forum_exp/forum_posts.asp?TID=410, but to no avail. Any assistance would be greatly appreciated. 
This is what I am getting when I follow the previous forum post. I do not see an option to remove any security placed on the PDF file. Patient information has been censored in compliance with HIPAA law. ------------- Sincerely, CODY HONKOMP IT Service Desk Analyst Cody.Honkomp@caresource.com NOTICE: I am not an employee of CareSource. I am an independent contractor or I work for a third party vendor. |
Replies:
Posted By: Michel_K17
Date Posted: 13 Sep 21 at 7:25PM
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Hello Joseph,
Please try the latest beta v2.5.4 which has a newer PDF conversion engine which might work better. Although it is a beta, I have not had any reports of problems with that version. You can download it from the forum here: http://www.exp-systems.com/forum_exp/forum_posts.asp?TID=1142 I hope this helps. Best, Michel ------------- Michel Korwin-Szymanowski EXP Systems LLC |
Posted By: cchonko
Date Posted: 16 Sep 21 at 1:57PM
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Good afternoon Michel,
In a very roundabout way, installing the beta seemed to have worked. I installed the beta, but it didn't quite solve the issue, as the print preview never finished and the print output would read 0KB. So I uninstalled the beta, reinstalled v2.52 (distributed via SCCM) twice and it seems to work for now. I suspect that the user will call back, but for now, all appears to be well. Thank you so much for your assistance! Cody Honkomp, A+ ------------- Sincerely, CODY HONKOMP IT Service Desk Analyst Cody.Honkomp@caresource.com NOTICE: I am not an employee of CareSource. I am an independent contractor or I work for a third party vendor. |
Posted By: Michel_K17
Date Posted: 21 Sep 21 at 9:45PM
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You are welcome. Good luck!
------------- Michel Korwin-Szymanowski EXP Systems LLC |