EXP Systems Forum: ZoneAlarm False Positive

Message

      I have been informed that some versions of Zone Alarm will report that PDF reDirect is "suspicious" and tries to record keystrokes and/or mouse movements. The warning that you may get may look like the following:

   I believe that this problem is a "false positive". Zone Alarm, on their web site, has the following statement: "Sometimes the Zone Labs Spyware Scanner inappropriately detects an application as Spyware." (Reference is here). I contacted ZoneAlarm on three occasions, and I have yet to receive a reply from them. Here is what has happened so far:

10 Aug 05 - filled Zone Alarm's False Positive web form.  No answer received.
29 Jan 06 - Sent an e-mail to Zonealarm reminding them that I had not received a reply. No answer.
3 Aug 06 - Re-submitted a "false positive" web form on Zone Alarm's web site. 2 Minutes later, I received the following e-mail from "postmaster@zonelabs.com": This is an automatically generated Delivery Status Notification. Delivery to the following recipients failed. mrichards@zone.checkpoint.com. 
4 Aug 06 - Contacted ZoneAlarm via their general support web site to inform them of the above problem. So far, no answer received.

   And that's the story so far. I will provide updates when/if ZoneAlarm ever replies to my requests for help. In the mean time, I can only re-iterate that PDF reDirect is not a keylogging program, or spyware, or malware.

Edited by Michel_K17

Author	Message
Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Topic: ZoneAlarm False Positive Posted: 05 Aug 06 at 3:22PM
	I have been informed that some versions of Zone Alarm will report that PDF reDirect is "suspicious" and tries to record keystrokes and/or mouse movements. The warning that you may get may look like the following: I believe that this problem is a "false positive". Zone Alarm, on their web site, has the following statement: "Sometimes the Zone Labs Spyware Scanner inappropriately detects an application as Spyware." (Reference is here). I contacted ZoneAlarm on three occasions, and I have yet to receive a reply from them. Here is what has happened so far: 10 Aug 05 - filled Zone Alarm's False Positive web form. No answer received. 29 Jan 06 - Sent an e-mail to Zonealarm reminding them that I had not received a reply. No answer. 3 Aug 06 - Re-submitted a "false positive" web form on Zone Alarm's web site. 2 Minutes later, I received the following e-mail from "postmaster@zonelabs.com": This is an automatically generated Delivery Status Notification. Delivery to the following recipients failed. mrichards@zone.checkpoint.com. 4 Aug 06 - Contacted ZoneAlarm via their general support web site to inform them of the above problem. So far, no answer received. And that's the story so far. I will provide updates when/if ZoneAlarm ever replies to my requests for help. In the mean time, I can only re-iterate that PDF reDirect is not a keylogging program, or spyware, or malware. Edited by Michel_K17
	Michel Korwin-Szymanowski EXP Systems LLC
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 21 Aug 06 at 10:41PM
	I have received the following e-mail from Zone Labs which confirms that PDF reDirect has checked out OK and will no longer generate the warning. See below for the e-mail: -------------------------------------- From: Yaniv Kaul Sent: Monday, August 21, 2006 5:13 PM Subject: RE: Spyware Reporting Web Form: Hi Michel, I've downloaded and installed your program in order to add it to our applications database. I've added it to our database and I hope the warnings you are seeing will be gone. Regards, Yaniv Kaul Zone Labs. Edited by Michel_K17
	Michel Korwin-Szymanowski EXP Systems LLC
	IP Logged

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