Hi there,

   It might just be that you need to reboot the computer after installing PDF reDirect for the first time. For a few people, the PDF output will not appear in the Merge List when trying to use PDF reDirect right after installation.

   The way it is supposed to work is that you select "Print" and the PDF reDirect Window appears, and in the Merge list, you should see one new PDF called "Printer Output". Then (optionally), you can add other PDF files if you wish to combine the latest PDF output with existing files. Once you are ready, then you can click the "Save" button.

   Try rebooting. If it still not working, please let me know and we will try something else.

Hi D,

   One more thing: it could be something else. If you or users have names which contain "complex characters" (also known as "unicode characters"), then you will have the same problem. For example, this will occur if the username contains any Chinese, Korean, Japanese, Cyrillic characters. The user's "Application Data" folder is used to store the user's preferences and the temporary PDF output file. Unfortunately, my program has difficulty handling "unicode" characters and will fail to access the data properly if that is the case.

   Let me know if that is the case for you.

Ok, I think I found the problem.

After installing it the first time, I renamed it to something that would be more familiar with.

So I called it "PDF writer".

This is when it didnt work for me in the first place.

You must have something written into the software that disables the functionality of the program upon name change, as I uninstalled it, rebooted & installed it again & it showed up as pdf redirect. I tried a pdf & it worked.

So I went to change the name again to pdf writer & it had lost all its functionality again. I dont think I can try my luck with a second reboot.

Thanks Michel for all the help.

Yes, resetting the print spooler DID fix it.

I had to reset the print spooler a few times actualy on installation, as I got 2 different errors on install. error 50 & 1722. Reseting the spooler fixed this.

I have left the name as is for the time being & am not game to change it. So are you saying, I cannot change the name at all?

Thanks, yeah, i should have tested it without making any changes to begin with, but didnt think a name change would impact so much.

If it was for my personal use, i would be happy with the name, but when you have multiple users who are set in their ways & dont like change, its sometimes easier to let them use a name they are familiar with.

The server I am running it on is a windows 2003 terminal server. The client USED to have adobe pdf writer, but for some reason it just keeps getting corrupted, stops working, blah blah blah, so am looking for an alternative.

Now that I have redirect working, it seems to do the job nicely. Ulimately, it will be the users who will decide, but I am happy, thanks for the help.