EXP Systems Forum: WIndows 2000 Terminal Server

Message

   I've tried installing both the basic and Professional version of PDF-Redirect on a Windows 2000 Server. The installations work fine and I can use the program locally without any problems. 
If I try to login to the Server via Remote Desktop Client and print a document to the PDF-REDIRECt driver, it does not print. The program loads, but I never see a preview of the document and in the Merge List section of the screen, the line reads Current Printer Output (?). It never shows a size like it normally should. If I click on the save button, I get the following message:
An error occured. The PDF File was not created properly.
Any help on thjis would greatly be appreciated.

Author	Message
spensoft Newbie Joined: 27 Jan 05 Location: United States Posts: 4	Topic: WIndows 2000 Terminal Server Posted: 21 Sep 05 at 10:32AM
	I've tried installing both the basic and Professional version of PDF-Redirect on a Windows 2000 Server. The installations work fine and I can use the program locally without any problems. If I try to login to the Server via Remote Desktop Client and print a document to the PDF-REDIRECt driver, it does not print. The program loads, but I never see a preview of the document and in the Merge List section of the screen, the line reads Current Printer Output (?). It never shows a size like it normally should. If I click on the save button, I get the following message: An error occured. The PDF File was not created properly. Any help on thjis would greatly be appreciated.
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 22 Sep 05 at 3:02PM
	Hi! First off: huge apologies for the delay: the web site was down due to a server crash at my ISP (or so they claim). PDF reDirect v2.0.16 does not support remote users, but the new version does. I would recommend you donwload v2.0.900 and try that. It does support multiple users, and it supports Windows Terminal Services. Even though it is a "beta" version, I have received no reports of bugs. Simply click [here] to view the forum posting and all the details on this new version. Cheers!
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Sbus Newbie Joined: 20 Apr 06 Location: Belgium Posts: 1	Posted: 20 Apr 06 at 3:01AM
	Same problem with newer version 2.1.9 If I try to login to the Server via Remote Desktop Client and print a document to the PDF-REDIRECt driver, it does not print. (Even local print jobs.)The program loads, but I never see a preview of the document and I can't press the save button. How come ? Windows small business server 2000 (service pack 4) Version is not supported?
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 20 Apr 06 at 11:45PM
	Hi, Be aware that how PDF reDirect is installed on a Server makes a difference. If you simply run the installation program, then the program will not support the remote desktop clients. According to the Windows Server documentation, you need to install programs either via the Add/Remove Control Panel, or via the command line with the right command to ensure that the program will support multiple clients. Check the documentation that came with your Windows Server software, particularly the topic on setting up Terminal Services. Here is what Microsoft says: Installing programs on a terminal server You should install programs on a terminal server before giving clients access to the terminal server. Doing so ensures that you can test each program before clients access it, and can reduce the time it takes to perform program tuning. Use either of the following methods to install programs for multisession Terminal Server access: Use Add or Remove Programs in Control Panel (recommended). Use the change user command at the command prompt before and after installing the program. One of the primary functions of the change user command is to ensure that program files are installed to the systemroot rather than the windows subdirectory of the user's home directory (%homepath%\windows). This makes the programs available for multisession access. Before the program is installed, type change user /install at the command prompt to place the system in install mode and turn off .ini file mapping. The system then records how the setup APIs initially install the program. After the program is installed, type change user /execute at the command prompt to return the system to execute mode, restore .ini file mapping, and redirect user-specific data to the user's home directory. When the user opens the program, user-specific registry setting files (.ini, .dll, .ocx, and so on) are propagated as needed to the user's home directory. Add or Remove Programs, which runs the change user command, is the preferred method of installing programs. Enter change user at the command prompt only when you install a program by another method and want to ensure multisession access. For example, when Internet Explorer prompts you to install an add-on program, use change user at the command prompt to ensure that the program is installed for multisession access. Please let me know if you have done the above procedure, and it still does not work. Cheers! Michel. Edited by Michel_K17
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 27 Apr 06 at 11:28PM
	Just a quick note for everybody. Received an e-mail from Sbus who reported that he had to restart the Windows Print Spooler Service after installation. That last step got PDF reDirect working.
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Berzo Newbie Joined: 22 Feb 07 Posts: 3	Posted: 31 May 07 at 8:38AM
	Hi! I've done all possible things, named before in the forum, to make PDF Redirect work on Citrix, but still fails! Local printing and merging is ok! When working in a session the merging of pdf-files still works well. Only the printing to pdf doesn't work, because there is no preview; And there is no option to save either. Someone who has another suggestion?
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 01 Jun 07 at 12:57AM
	Hi, Sorry to hear that it is not working. What I suggest you do next is to record an error log, and to send me that by e-mail so that I can see what is going on. Start PDF reDirect, and go into the Preferences, and turn on the error logging feature. Quit PDF reDirect, then try printing a new PDF. Once the window appears again, go back into the preferences, stop the logging, and select the button to view the log, and send that to me. My e-mail address in exp(at)exp-systems.com. Hopefully, it will be something obvious.
	Michel Korwin-Szymanowski EXP Systems LLC
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 02 Jun 07 at 4:26PM
	Hi Berzo, Thanks for the logs. I have noticed two things that seem to imply that it might be a permission problem in your setup. It looks like the preferences file is either locked, corrupted, or missing. It also looks like the printer output file is not being written to the temporary folder. Here is how you can troubleshoot: Check the folder here: \\dgv_file\SpaceUser$\Berthold\NProfile\Application Data\PDF reDirect\Temp\ Does the folder exist? Inside, is the folder empty? Inside, are there printer output files (example: 035486546.ps)? If it is empty, does the user have read/write permission to that folder? Also, find the preferences file, and delete it as it seems corrupted. That might fix the problem too. The Preferences file should be here: \\dgv_file\SpaceUser$\Berthold\NProfile\Application Data\PDF reDirect\Temp\Prefs_v2.ini Please take a look at the above, and let me know what you find out. Thanks!
	Michel Korwin-Szymanowski EXP Systems LLC
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 03 Jun 07 at 10:09AM
	By the way, one more thing. Did you rename the printer? If the printer is renamed, PDF reDirect will stop working just as you described.
	Michel Korwin-Szymanowski EXP Systems LLC
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 03 Jun 07 at 11:09AM
	Another idea: when was PDF reDirect installed? If it was a long time ago (30+ days) and the server was not restarted since then, and PDF reDirect used to work and then stopped working, then there is also a time calculation bug that I fixed in the newest version (v2.1.912) available on the download page on the web site.
	Michel Korwin-Szymanowski EXP Systems LLC
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Berzo Newbie Joined: 22 Feb 07 Posts: 3	Posted: 14 Jun 07 at 9:38AM
	I didn't rename the printer and the version I installed is 2.1.11!
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 15 Jun 07 at 1:10AM
	Hi, Yes, I think I can help you. There is a time calculation bug in v2.1.11 which is fixed in the newest version (v2.2.1). My recommendation for now: 1. Remove v2.1.11 (via the Add/Remove Control Panel) 2. Install v2.2.1 (via the Add/Remove Control Panel) 3. Try again. If it still fails, can you reboot the server? If not, go into the Services Control Panel, and restart the Printer spool service. Then, try again. Does it still fail? After that, there are two more things we can try. Sorry for all of the trouble.
	Michel Korwin-Szymanowski EXP Systems LLC
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Citrix & Windows Terminal Server (Beta)
EXP Systems Forum : PDF reDirect : Citrix & Windows Terminal Server (Beta)