EXP Systems Forum: It just stopped working-HELP please

Message

   I have been using PDF reDirect (freeware version) for about a year- and loving it.

Yesterday, whenever I clicked save, I just got a 'not responding' message.  After shutting down and restarting my computer a few times I finally decided to uninstall it.  It wasn't listed in program list using  the uninstall in Control Panel, and my version didn't have an uninstall, so I just deleted the file that contained the .exe and downloaded the new version.  I had the same problem again, the new version had an uninstall option, so I uninstalled and downloaded again.

This is where it gets very strange. I downloaded again this morning, had problems and found this forum.   As I was typing this message I decided to try it one more time.  So I selected print on one page of the document I'm trying to save, (just named it test) and it saved! [in the Desktop location]

 Hopeful that it was now going to work, I went to the next page that I wanted to include, selected print, then gave it the correct name and moved to the correct file in the PDF Output Filename section of the PDF reDirect  window.  I clicked save and  again got the 'not responding' message.  So I tried again, by accident I forgot to choose a file so I was in the default 'Desktop' and it worked. I repeated this process with several documents, changing their save location. Documents will save to my desktop, but not to the file in "Documents" where I want it- when I try that I just get the "not responding" error.  I tried saving it  to "Documents" but I get an error message which reads:

Sorry: an Error occurred in frmMain-usbSave_Click.
1. 000763- Path not found
2. OK

Any suggestions?

Thanks.

Author	Message
JJ926 Newbie Joined: 29 Nov 10 Posts: 1	Topic: It just stopped working-HELP please Posted: 29 Nov 10 at 11:10AM
	I have been using PDF reDirect (freeware version) for about a year- and loving it. Yesterday, whenever I clicked save, I just got a 'not responding' message. After shutting down and restarting my computer a few times I finally decided to uninstall it. It wasn't listed in program list using the uninstall in Control Panel, and my version didn't have an uninstall, so I just deleted the file that contained the .exe and downloaded the new version. I had the same problem again, the new version had an uninstall option, so I uninstalled and downloaded again. This is where it gets very strange. I downloaded again this morning, had problems and found this forum. As I was typing this message I decided to try it one more time. So I selected print on one page of the document I'm trying to save, (just named it test) and it saved! [in the Desktop location] Hopeful that it was now going to work, I went to the next page that I wanted to include, selected print, then gave it the correct name and moved to the correct file in the PDF Output Filename section of the PDF reDirect window. I clicked save and again got the 'not responding' message. So I tried again, by accident I forgot to choose a file so I was in the default 'Desktop' and it worked. I repeated this process with several documents, changing their save location. Documents will save to my desktop, but not to the file in "Documents" where I want it- when I try that I just get the "not responding" error. I tried saving it to "Documents" but I get an error message which reads: Sorry: an Error occurred in frmMain-usbSave_Click. 1. 000763- Path not found 2. OK Any suggestions? Thanks.
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 30 Nov 10 at 12:05AM
	Hi, It is weird, indeed. My guess is that the "My Documents" has possibly changed location, or is pointing to a folder that has moved, or is offline (is your "My Documents" folder on a network?). Please try this: open Windows Explorer, Right-click on My Documents, and choose "Properties". There should be a tab labeled "location". What does it say for the target location? Does it look right? I hope this helps,
	Michel Korwin-Szymanowski EXP Systems LLC
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fsspdf Newbie Joined: 03 Jan 11 Posts: 1	Posted: 03 Jan 11 at 1:10PM
	I am also getting the 00076 error when I try to save. Is there a way to change where it's trying to save the file. I have been happily using PDFredirect for several months without this error. Thank you for your help!
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 03 Jan 11 at 11:52PM
	Hi, Yes, actually. In PDF reDirect, go into the Preferences >> Startup Directory >> and choose from the from dropdown an alternate location, preferably one to which you have access. The "Desktop" or "My Documents" should (normally) be safe bets. This will set the default location. Apart from that, you can use the Directory Tree in the "Folders" column to select alternate locations to save to. Error 76 means "path not found", so I would make sure that your target folder exists, and that you have "Write" permission as well. If this is for work, and you could ask your IT department to help you out. I hope this helps. Cheers!
	Michel Korwin-Szymanowski EXP Systems LLC
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Michel_K17 Moderator Group Forum Administrator Joined: 25 Jan 03 Posts: 1673	Posted: 11 Mar 12 at 12:30PM
	Hi, Also, PDF reDirect cannot save to the root folder of the "Libraries/Documents" folder. This is a new feature of Windows 7 and is a virtual folder that points to another location. Please select a sub-folder, and it will work fine. I have fixed this in the new version which will be out in a couple of months. Cheers! Michel
	Michel Korwin-Szymanowski EXP Systems LLC
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