Hi there,

    Is this something new (ie it's was working and suddenly stopped), or it never worked from day one?

    Also, it would be useful for me to know which version of Windows you are using (98, 2000, XP or Vista), and if you are running XP or Vista, can you let me know if you are running the 64 bit version (very rare). Also, do you remember which version of PDF reDirect do you have installed? The latest version is v2.2.5.

    Finally, here are things you can try to help me troubleshoot.

1. First, use Windows Explorer to find the file called: "Prefs_v2.ini" located in the following folder: C:\Documents and Settings\MyUserName\Application Data\PDF reDirect
2. Open the file and change the following line (~4th one down) from: -->Log=-1 to -->Log= 0
3. Try running PDF reDirect manually again. It will fail to run, but hopefully, the error log will be created, and it may give a hint of what the problem might be.
4. Now delete the "Prefs_v2.ini" file and try running PDF reDirect. A couple of people have found that the preferences file was corrupted, and deleting it fixed the problem for them.
5. If the program is still now running after step 4 above, please send me the error files located in the folder: C:\Documents and Settings\Michel_K17\Application Data\PDF reDirect\Bug_Reports. You should find 1 to 3 files depending on when the error occured, namely:
• log_UI.txt
• log_CA.txt, and
• log_AX.txt
  

Thanks. Hopefully this will help make some progress to get you up and running.

Hi,

    I am sorry to hear that it is still not working.

    Does it work properly when you use the print command from a program such as Word or Excel?

    Let's try this next: Please delete the following folder:
C:\Documents and Settings\MyUserName\Application Data\PDF reDirect\Temp

    Does it still fail to start?

    Has the program ever worked on this computer? Did you get any error messages during the installation?

    Finally, try starting the program called "Capture.exe" manually (located in the PDF reDirect folder), then check the Task Manager: is it in your list of running programs? If yes, then select, and choose "End Process" to kill it. At least that would tell me that this program can run on your PC.

   

Hi,

    Very little "per user" information is set in the registry by PDF reDirect. As I recall, there is the installation date (in an encrypted format) to track the 90 day evaluation of the Pro version. I can't think of anything else off the top of my head.

    Thanks for checking that Capture will run: this tells me that the problem truly resides with the user interface portion of the program (UI.exe). It is interesting that you noted that the program is running for a different user. Therefore, rather than the registry, I would take a second look at user folder. Please try deleting the entire user folder:

C:\Documents and Settings\MyUserName\Application Data\PDF reDirect

Did that fix the problem?

Looking for my notes from a different person who had a similar problem two years ago, we never did find a complete cure. We found that the older version worked for him, so he downgraded to that version. The reason why the error was occuring was never fully understood.

    Anyway, let me know of deleting the entire folder helped. If not, them I am not quite sure what to do next, but I'll think about it.